Free Sample Swatches
Free UK Delivery

 

 

Our servcies

Free Samples Service and Fabric Colours

The
rOllerblinds.com website has been designed to ensure that the fabric colours you see on screen are as accurate as possible. However, due to different computer settings the colours may vary slightly from the actual product, and you will not always be able to see the soft translucent qualities of some of our fabrics. Because of this we recommend that you use our free swatch sampling service to ensure that the fabric you choose is perfect for your home. Our swatch sampling service is free and your request will be processed the working day it is received, ensuring you a speedy service.

 

Made to Measure Service

You don't have to put up with badly fitting blinds any more. All our blinds are made to your precise measurements, ensuring that when you receive your blind it will fit perfectly and look fantastic. You won't find a better service for made to measure blinds anywhere! Our service is made to measure too! We treat each customer as an individual, so you can tell us where you want your blind delivered for your convenience.

 

Secure Ordering and Payment

rOllerblinds.com use a secure server for all order and payment transactions so you can be confident in our security measures. If you place your order with rOllerblinds.com today, it will be acknowledged straight away. Order confirmation and a receipt of payment will be sent to you the next working day. We accept payment by credit or debit card only. You can choose to pay by Visa / Delta / Switch or MasterCard.

FREE Delivery Service

We use top class couriers to deliver your blinds swiftly and carefully. You can specify where you would like the product to be delivered, and we'll ensure that it arrives on time. Once you've placed your order, you will usually receive your blind five to seven full working days later (not including weekends). Delivery is FREE of charge throughout the UK mainland, no matter how many blinds you order. When you order free samples, your request will usually be despatched the same working day if we receive the request before 3.30pm, and next working day if we receive it after 3.30pm.

Please note that special delivery arrangements can be made at an additional cost. Please contact us for more information.

 

Returns and Refunds

Because every blind is custom made to your precise requirements, once made, our products are suitable only to you, and therefore cannot be re-sold. Because of this it is really important that you are sure about the product you want, and also the size you require. Read our how to measure section ensuring that you have fully understood exact and recess measuring. Always double check your measurements, and take advantage of our free swatch service to be sure of your fabric choice. We want our product to delight you! However, if when you receive your blind you are not 100% happy with it - whatever your reason - we can arrange for our couriers to collect it from you. If you let us know within 7 days of receipt, when we receive your blind back we'll give you a refund less a 35% handling charge. If in the unlikely event that your blind arrives damaged or is faulty, we will arrange for our couriers to collect it from you, and upon receipt we'll arrange for a replacement to be made straight away.

 

12 Months Product Guarantee

Every blind we manufacture comes with a complimentary 12 months guarantee. If your blind develops a defect in materials or workmanship within 12 months then all you need to do is contact us. We'll arrange for your blind to be collected by our courier and a repair or replacement will be provided without charge, providing the product has not been subject to misuse or negligence. What's more, we'll repair or replace and usually have your blind back with you within 5 working days of receipt.